Privacy Policy
Introduction
Biz Resource Hub (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website or use our services.
By using our website or services, you consent to the practices described in this policy.
What information we collect
We may collect the following types of personal information:
Personal information
- Name
- Business name
- Email address
- Phone number
- Address (if provided)
- Any information you submit via enquiry or contact forms
Website and usage information
- IP address
- Browser type and device information
- Pages visited and actions taken on our website
This information is collected using cookies and analytics tools.
Payment information
We do not store credit card or payment details.
All payments are processed securely through Stripe. Stripe’s privacy policy can be viewed at: https://stripe.com/privacy
How we collect information
We collect information when you:
- Submit an enquiry or contact form
- Book a consultation
- Communicate with us via email, phone, or messaging tools
- Use our website
We may also collect information automatically through cookies and analytics tools.
How we use your information
We use your information to:
- Respond to enquiries and provide our services
- Communicate with you about your project or account
- Improve our website and services
- Manage billing and administration
- Meet legal and regulatory requirements
We only collect information that is reasonably necessary for these purposes.
Marketing communications
We may send you marketing or informational messages only where permitted by law.
You can opt out of marketing communications at any time by:
- Using the unsubscribe link in emails, or
- Contacting us directly
We comply with the Spam Act 2003 (Cth).
Cookies and analytics
We use cookies and tools such as Google Analytics to understand how visitors use our website and to improve performance.
You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.
Disclosure of personal information
We may disclose personal information to:
- Service providers who assist us in operating our business (e.g. hosting, analytics, payment processing)
- Professional advisers such as accountants or legal advisers
- Government authorities where required by law
We do not sell or rent your personal information.
Overseas disclosure
Some of our service providers (such as Stripe and Google) may store data on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Information is stored securely using reputable platforms and service providers.
Access and correction
You may request access to the personal information we hold about you, or request that it be corrected, by contacting us using the details below.
We will respond within a reasonable timeframe.
Complaints
If you believe we have breached your privacy, you may contact us using the details below.
We will investigate the complaint and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.
Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be published on our website.
Contact us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
Biz Resource Hub
Email: [email protected]
